Returns & Refunds

Whose policy applies

PIEZANO orders are completed through our authorized retail partner, so returns and refunds follow the return terms shown on the product listing and at checkout for your order. Read them there before you buy: they are the ones that apply.

How to start a return

Start it from the order page of the account you checked out with. Not sure the oven is the problem? Write to ciao@piezano.net first and tell us what the bake does.

Arrived damaged or faulty?

Report it from the same order page with a photo of the box and the oven.